Shipping & Delivery
Everything you need to know about how we pack and deliver your ceramics
Careful Packaging
Every piece of Poterie Zug ceramics is individually wrapped in protective tissue, cushioned with recycled packing material, and placed in a sturdy double-walled cardboard box. We take the utmost care to ensure your handcrafted items arrive in perfect condition. For larger or particularly delicate pieces, we use custom wooden crating.
Delivery Times
| Destination | Estimated Time | Cost |
|---|---|---|
| Switzerland (standard) | 3–5 business days | CHF 9.90 |
| Switzerland (express) | 1–2 business days | CHF 19.90 |
| Germany, Austria, France | 5–7 business days | CHF 14.90 |
| Rest of Europe | 7–10 business days | CHF 19.90 |
| International (outside Europe) | 10–15 business days | Calculated at checkout |
Free Shipping
We offer free standard shipping within Switzerland on all orders over CHF 150. For international orders over CHF 300, standard shipping is also complimentary.
Order Processing
Orders placed before 14:00 CET on business days are usually dispatched the same day. Orders placed after 14:00 or on weekends and public holidays are processed on the next business day. You will receive a shipping confirmation email with a tracking number once your parcel has been dispatched.
Shipping Partners
We work with Swiss Post and DHL for domestic and international deliveries. For express shipments, we use Swiss Post Priority or DHL Express. All shipments are insured against loss and damage during transit at no extra cost to you.
Customs & Import Duties
For deliveries outside of Switzerland, the recipient is responsible for any customs duties, import taxes, or fees levied by the destination country. These charges are not included in our prices or shipping costs. We recommend checking with your local customs office for applicable rates before ordering.
Damage During Shipping
In the unlikely event that your order arrives damaged, please contact us within 48 hours of delivery at info@poterie-zug.ch with photographs of the damage and your order number. We will arrange a replacement or full refund at no cost to you.
Questions?
If you have any questions about shipping, please don't hesitate to contact us. Our team is available Monday to Friday, 10:00 to 18:00 CET.
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